Day Two: Wednesday 10:00am – 1:30pm (Pacific Time Zone)

Session D – Plenary and Conference Close – Live Recordings and Slide Presentations

12:10pm – 1:30pm

12:10pm - A New Story: Humor as a Secret Weapon in Business and Life - Jennifer Aaker PhD, The General Atlantic Professor, Stanford Graduate School of Business

Dr. Aaker is a leading expert on how purpose and meaning shape the choices individuals make, how money and time can be used in ways that cultivate long-lasting happiness and how technology can positively impact human well-being. She is widely published in leading scientific journals and her work has been featured in The Economist, The New York Times, The Wall Street Journal, The Atlantic and Science. Dr. Aaker is a highly sought-after speaker on the application of behavioral science to help companies and leaders positively impact human well-being through technology, business practices, story and purpose-driven leadership. At Stanford, she teaches classes including Designing AI to Cultivate Human Well-Being, Rethinking Purpose, A New Type of Leader, VR/AR: Scaling Empathy in an Immersive World, Power of Story, and Humor: Serious Business. Dr Aaker completed her PhD degrees at Stanford University and holds a BA from UC Berkeley. More personally, she is an early adopter of the trailblazing “family sabbatical” practice, by which she “moves” her family to far-flung locations in an effort to teach her kids to be citizens of the world. They have yet to express enthusiasm about this practice but almost certainly will before she dies. In terms of personal accomplishments, she counts winning a dance-off in the early 1980's among her most impressive feats; and her abbreviated cooking skills have earned her family DoorDash Platinum status.

12:40pm - 200 Years of Improvement History: Learn from the Past, Prepare for the Future - Hurley Smith, Manager, Improvement Team, Stanford Health Care

Hurley is the Manager of the Stanford Improvement Team. As such, he is responsible for the development and mentorship of the junior and senior Improvement Consultants on the team and for supporting the Improvement efforts of the Medicine Service Line. He also serves as a Director for the RITE and CELT improvement training programs. Hurley found his passion for healthcare improvement in high school while volunteering at a large health system in Dallas, Texas. He was impressed by the advances in modern medicine, yet astonished that patients were so ill prepared to receive it. After earning his bachelor's degree in economics at the University of Texas, and his master's in healthcare administration from Trinity University, he went to work in the Operational Improvement Department of a five-hospital health system in San Antonio, Texas. From 2012 to 2016, while in the role of improvement consultant, he had the opportunity to work for and mentor under former executives from a Toyota plant in Kentucky. These experts taught him the fundamentals of problem solving, daily management, strategy deployment and leadership development. He also earned a Lean Six Sigma Black Belt, which would increase his knowledge of improvement methods and how to leverage statistical analysis tools in improvement work. Hurley joined Stanford Health Care in 2016 as a Senior Consultant, where he had the opportunity to hone his improvement skills. He practiced improvement in various healthcare settings while studying how to create environments where improvement can occur. In February of 2020, he accepted the opportunity to assume a leadership role on the Improvement Team.

12:55pm - Closing Keynote: Lean Leadership During a Crisis and Beyond - Rick Majzun, Vice President and Chief Operating Officer, Stanford Children’s Health

Rick is responsible for providing administrative leadership and direction of the operations of Lucile Packard Children's Hospital Stanford and all of the Stanford Children's Health primary care and specialty services outpatient locations. Rick has more than two decades of leadership expertise in academic medical centers, with a focus in pediatrics and women's health. He also has extensive experience in strategic planning and operations, and a strong background in lean management. Prior to joining Stanford Children's Health, Majzun served as President and Chief Operating Officer for Women & Infants Hospital in Providence, Rhode Island; the Vice President of Operations at St. Louis Children's Hospital and Vice President of Women & Infants for Barnes Jewish Hospital (BJH) and St. Louis Children's Hospital, where he oversaw significant growth in volume and revenue. Rick earned a Master's in Health Administration from Washington University and completed an Administrative Fellowship at Henry Ford Health System in Detroit, Michigan. He earned a Bachelor's Degree in Journalism from the University of Missouri-Columbia.

1:20pm - Poster Awards and Conference Close

Terry Platchek, MD, Vice President, Performance Improvement, Stanford Children's Health & Clinical Associate Professor, Pediatrics, Stanford University School of Medicine & Lauren Destino, MD, Clinical Associate Professor, Medical Director for Acute Care, Lucile Packard Children's Hospital Stanford, Associate Medical Director, Division of Pediatric, Hospital Medicine