During the conference we were able to engage our audience through some polls. Through these polls we learned:
- 60% of our attendees were at the conference for the first time and 6% had attended every one of the seven Lean Healthcare Academic Conferences.
- There conference attracted a diverse group of professionals. This is how the attendees described their roles:
- We asked attendees what they were most excited about at the beginning of the conference – here are some of the responses.
- Networking and laughing
- Seeing people in person
- Being with my improvement family
- Being with my team
- Learning how to engage physicians in the improvement process
- Connecting with others eager to make change
- Seeing lean in action across other networks
- Learning about improvement across the world – especially during the pandemic
- learning strong practices
- Learning how others are developing improvement capability
- Seeing examples of real, sustained improvement for patients
- Learning about lean principles and how better to serve my community
- Learning new interventions to improve infection outcomes
- Poster presentations
- Learning and having time away to think
- Learning and networking – not sitting at my desk
- Asking questions
- Get motivated
- Be inspired
At the end of each day, attendees provided their take-aways. Here are some of those reflections
- Include healthcare equity and justice in all improvement efforts
- Can’t achieve quality without health equity
- Lean is a philosophy – not a tool kit.
- Start with guiding principles
- Listen more
- Advice stops the conversation
- The double helix – intertwining and integration between social and technical elements of improvement
- Everyone is facing similar opportunities
- Don’t be afraid to fail
- Lean thinking is essential in healthcare
- Just keep working on doing better
- Lean is worldwide and changing lives every day.
- We can learn so much from each other
- The DNA of change – the double helix that cant be uncoupled is the technical and social components
- Consciously addressing the social and the technical
- Building relationships is key and it is as much my responsibility as anyone else’s.
- Meeting people where they are – not where I think they should go
- We can’t always measure what is important to us.
- Look at patient flow through an equity lens
- Involve patients in improvement efforts.
- Proud of the improvement work we have done and the people we have developed.
At the end of the event a survey was posted including the following feedback.
Which speaker / session stood out for you
- Leilani’s opening presentation had a lasting impact on me.
- All speakers from other countries. It was intriguing to see that although we have different environments a lot of the issues and learnings are the same/ applicable
- Adding value break out session was really informative and great. Really liked Deidre and Jakes presentation was very well told.
- Equity panel (the one with Rebecca Kameny) and the panel with the CMOs.
- They all brought something different to the table and actually kept me quite engaged.
Was the conference worth your time?
- Absolutely! 1st face to face conference since covid. Lean management always brings joy in my very stressful job! Learning from leaders and sharing our practices has reinvigorated me!
- Absolutely worth of my time. I really learned a lot as a first timer!
Your Ideas for Improvement
- More movement… it was a little rough sitting through the back-to-back presentation in the main room.
- More time in between to go to other breakout sessions
- Add extra day to be able to attend other speakers
Net Promotor Score for the conference was +67.
63% responded that the event ‘exceeded expectations’.