Invited Speakers

We have now secured an outstanding group of invited speakers for this year’s virtual event including:


Courtney Vose, DNP, MBA,RN

Vice President and Chief Nursing Officer of Nursing and Patient Care Services at New York-Presbyterian (NYP)/Columbia University Medical Center, NYP/Allen, and the NYP/Ambulatory Care Network

Courtney also holds the title of Clinical Instructor at the Columbia University School of Nursing. She received her Bachelor of Science in Nursing from Indiana University of Pennsylvania. She received her Master of Science in Nursing and became a Certified Registered Nurse Practitioner at Temple University. She has successfully completed the Penn State University Leadership Course and the Wharton Nursing Leaders Program at the University of Pennsylvania. She achieved her Master of Business Administration at DeSales University where she also obtained her Doctor of Nursing Practice in Execuitve Leadership in June 2016.

She is an active member in the Sigma Theta Tau International Honor Society of Nursing and Delta Mu Delta International Honor Society in Business Administration. She is the President Ex-officio and the past Treasurer to the Pennsylvania Eastern Regional Organization of Nurse Leaders, and she completed a two year term on the Board of Directors to the Pennsylvania Organization of Nurse Leaders.  She has recently served as the co-chair for the Education Committee for the New York Organization of Nurse Executives and Leaders, where she also served Ex-officio on their Board of Directors. She was recently elected to the Capital Blue Cross Board of Directors. She serves as a leadership and research preceptor to nurses at numerous universities including New York University and Columbia University. She has advanced nursing practice through numerous publications, oral and poster presentations at regional and national meetings.


Craig T. Albanese, MD, MBA

Senior Vice President and Chief Operating Officer, New York-Presbyterian/Morgan Stanley Children’s Hospital and Sloane Hospital for Women, and the Chief Clinical Integration Officer for the 10 Hospital NYP Enterprise. 

Dr. Albanese is responsible for overseeing all operations and managing the strategic direction of the children’s and women’s hospital. In addition, he oversees the clinical integration of all adult and pediatric service lines across the NYP enterprise, with the aim of assuring timely, high quality patient-centric and cost effective NYP brand of care. Prior to his position at New York Presbyterian (NYP), he spent 14 years at Stanford Children’s Health, most recently serving as the Vice President of Quality and Performance Improvement. He also served as the John A. and Cynthia Fry Gunn Director of Pediatric Surgical Services at Lucile Packard Children’s Hospital and was a Professor of Surgery, Pediatrics, and Obstetrics and Gynecology at Stanford University Medical Center. Prior to this, Dr. Albanese held faculty appointments and leadership roles at the Children’s Hospital of Pittsburgh and the University of California, San Francisco. After receiving his medical degree from SUNY Health Science Center in Brooklyn, Dr. Albanese was a resident and chief resident in general surgery at Mount Sinai Medical Center. He then completed pediatric general surgery and critical care research fellowships at Children’s Hospital of Pittsburgh.

Dr. Albanese also holds a Master’s in Business Administration from the Leavey School of Business at Santa Clara University. He has published more than 160 peer reviewed articles, was an NIH-funded investigator and the program director for Stanford’s pediatric general surgery fellowship. An expert in management and improvement science and operations, he published a book on improvement science in health care entitled, “Advanced Lean in Healthcare. His recent work at NYP has been aimed at implementing a daily management system across NYP’s 10 hospitals. Dr. Albanese is also the executive sponsor for Graduate Medical Education at NYP, the nation’s largest single site training program.


Jennifer Aaker, MD

General Atlantic Professor at Stanford Graduate School of Business

A behavioral scientist and author, Dr. Aaker is a leading expert on how purpose and meaning shape the choices individuals make, how money and time can be used in ways that cultivate long-lasting happiness and how technology can positively impact human well-being. She is widely published in leading scientific journals and her work has been featured in The Economist, The New York Times, The Wall Street Journal, The Atlantic and Science.

Dr. Aaker is a highly sought-after speaker on the application of behavioral science to help companies and leaders positively impact human well-being through technology, business practices, story and purpose-driven leadership. At Stanford, she teaches classes including Designing AI to Cultivate Human Well-BeingRethinking PurposeA New Type of LeaderVR/AR: Scaling Empathy in an Immersive WorldPower of Story, and Humor: Serious Business.

Dr Aaker completed her PhD degrees at Stanford University and holds a BA from UC Berkeley. More personally, she is an early adopter of the trailblazing “family sabbatical” practice, by which she “moves” her family to far-flung locations in an effort to teach her kids to be citizens of the world. They have yet to express enthusiasm about this practice but almost certainly will before she dies. In terms of personal accomplishments, she counts winning a dance-off in the early 1980’s among her most impressive feats; and her abbreviated cooking skills have earned her family Doordash Platinum status.


Anne-Marie Keown, RN

Chief Operating Officer and Director of Service Improvement, Ireland East Hospital Group, Ireland

This role involves Implementing an organization-wide Lean management system and culture, empowering providers and staff in continuous daily improvement to deliver the highest levels of provider and patient satisfaction. An experienced clinician and health executive with a track record of delivering large scale improvement, Anne-Marie has worked in the United Kingdom, Canada, the Middle East and Ireland where she has successfully managed several national change programmes, including the National Acute Medicine Programme, the National Early Warning Score and the Irish Hospital Redesign Programme.

These programmes have achieved notable change in system performance, clinical outcomes, improved patient and staff experience and return on investment.

Anne-Marie is a passionate Lean Leader with a special interest in improving the care of frail older people, optimizing ambulatory care models and clinical leadership for continuous improvement.


Professor Edgar Schein

Professor Emeritus at the MIT Sloan School of Management

Acclaimed author of the coaching texts Helping and Humble Inquiry. Professor Schein continues to consult with various local and international organizations on a variety of organizational culture and career development issues, with special emphasis on safety and quality on healthcare.


John Shook

Chairman Lean Global Network; Senior Advisor, Lean Enterprise Institute

John learned about lean management while working for Toyota for 11 years in Japan and the U.S., helping it transfer production, engineering and management systems from Japan to NUMMI and other operations around the world. While at Toyota’s headquarters, he became the company’s first American kacho (manager) in Japan. In the U.S., John joined Toyota’s North American engineering, research and development centre in Ann Arbor, Michigan as General Manager of Administration and Planning. His last position with Toyota was as Senior American Manager with the Toyota Supplier Support Centre in Lexington, Kentucky, assisting North American companies adopt the Toyota Production System. John co-authored Learning to See, the book that introduced the world to value-stream mapping. He also co-authored Kaizen Express, a bi-lingual manual of the essential concepts and tools of the Toyota Production System and with Managing to Learn, John revealed the deeper workings of the A3 management process that is at the heart of Toyota’s management and leadership. John has attended the conference for the past four years and each year discussed the social versus technical side of this management system with Professor Schein. This dialogue has made a great contribution to gaining a deeper understanding of the approach


Lane F. Donnelly, MD

Chief Quality Officer, Lucile Packard Children’s Hospital at Stanford and Stanford Children’s Health.

Lane is also a Professor and the Associate Dean, Maternal and Child Health (Quality and Safety) in the School of Medicine at Stanford University. Former Leadership positions include Radiologist-in-Chief and Frederic N. Silverman Chair of Pediatric Radiology as well as Executive Cabinet member at Cincinnati Children’s Hospital Medical Center (2002-2011); Chief Medical Officer/ Physician-in-Chief at the Nemours Children’s Hospital and Enterprise Radiologist-in-Chief for the Nemours Foundation (2011-2015); and Chief Quality Officer for Hospital Based Services at Texas Children’s Hospital (2015-2017). Lane has been an NIH funded researcher, has published 268 peer review manuscripts and has authored multiple textbooks including Pediatric Imaging: The Fundamentals, a lead selling text book on pediatric imaging. Projects on which he was a contributor has received multiple national recognitions including International Quality Radiology Network’s Quality- Improvement in Radiology Practices Paper Competition: Annual Award 2008 (Paper of the Year); Caffey Award – for Outstanding Presented Paper, Society for Pediatric Radiology (2001, 2009, 2011); 2012 British Medical Association Book Awards; Singleton–Taybi Award for Lifetime Achievements in Education, Society for Pediatric Radiology; and the 2009 Best Scientific Paper Award – Institute for Healthcare Improvement (IHI). He has served on the boards for the American Board of Radiology and the Society for Pediatric Radiology.


Karen Frush, MD

Chief Quality Officer and Clinical Professor, Department of Emergency Medicine, Stanford Health Care

Dr Frush also has a secondary appointment in the Department of Pediatrics and Division of Pediatric Hospital Medicine at the Stanford University School of Medicine. She is also Associate Dean for Clinical Affairs in the Stanford University School of Medicine. Dr Frush has a special interest in interprofessional training, high performing teams and transforming healthcare culture. Prior to joining Stanford, Dr Frush was a Professor of Pediatrics and Clinical Professor of Nursing at Duke University and served as the Chief Patient Safety Officer of the Duke University Health System for twelve years. She also served as Chief Quality Officer of the Duke Quality Network and Vice President for Quality at LifePoint Health.

Dr Frush is a TeamSTEPPs Master Trainer and a certified professional in patient safety. Dr Frush has been named one of 50 experts leading the field of patient safety since 2014 and served on the Board of Advisors and Board of Directors for the National Patient Safety Foundation. She currently serves as Chair of the Institute for Healthcare Improvement’s Certification Board for Professionals in Patient Safety.


Olga Farré Lladó, MD

Medical Director, Consorci Sanitari de l’Alt Penedès i Garraf. Àmbit Garraf, Barcelona

Olga is an Intensive Care specialist at the Bellvitge University Hospital from the University of Barcelona. She holds a Masters in Hospital Management and Health Services from the University of Barcelona with a postgraduate in Advances in Clinical Management from the University of Manresa in Catalonia. Olga is a Lean believer. 

She developed her professional career in the field of ICU, first in Bellvitge University Hospital and later in CAPIO University Hospital in Sant Cugat del Vallés  and in Parc Sanitari Sant Joan de Déu in Barcelona. Olga currently holds the position of Head of the Intensive Care Unit and the Emergency Department. Here, Olga learned the Lean Methodology through the Quality Department.  She has participated in many improvement projects within the organization using Lean Methodology.


Rosa M. Simón Pérez.

Quality, Organization and Innovation Director,  Consorci Sanitari de l’Alt Penedès i Garraf (CSAPG), Bareclona

Rosa is a Nurse and Master in Quality Assessment and Improvement Methodology from the Avedis Donabedian Foundation (University of Barcelona). Master in Quality Management and Planning from the UPC University of Catalonia. Master in Management and Administration of Nursing Care from the University of Barcelona and Lean Practitioner from the Polytechnic University of Catalonia. Since 1993, Rosa has developed her professional career in the field of Health Care Quality.  She has participated in two international projects for the implementation of Quality Management in Health Systems. She commenced her work with Lean Management in 2011 and since that time has overseen the implementation at CSAPG.


Rick Majzun

Vice President and Chief Operating Officer, Stanford Children’s Health

Rick is responsible for providing administrative leadership and direction of the operations of Lucile Packard Children’s Hospital Stanford and all of the Stanford Children’s Health primary care and specialty services outpatient locations.

Rick has more than two decades of leadership expertise in academic medical centers, with a focus in pediatrics and women’s health. He also has extensive experience in strategic planning and operations, and a strong background in lean management.

Prior to joining Stanford Children’s Health, Majzun served as president and chief operating officer for Women & Infants Hospital in Providence, Rhode Island; the vice president of operations at St. Louis Children’s Hospital and vice president of Women & Infants for Barnes Jewish Hospital (BJH) and St. Louis Children’s Hospital, where he oversaw significant growth in volume and revenue.

Rick earned a Master’s in Health Administration from Washington University and completed an Administrative Fellowship at Henry Ford Health System in Detroit, Michigan. He earned a Bachelor’s Degree in Journalism from the University of Missouri-Columbia.


Hurley Smith

Manager, Improvement Team, Stanford Health Care

Hurley is the Manager of the Stanford Improvement Team. As such, he is responsible for the development and mentorship of the junior and senior Improvement Consultants on the team and for supporting the Improvement efforts of the Medicine Service Line. He also serves as a Director for the RITE and CELT improvement training programs.

Hurley found his passion for healthcare improvement in high school while volunteering at a large health system in Dallas, Texas. He was impressed by the advances in modern medicine, yet astonished that patients were so ill prepared to receive it. After earning his bachelor’s degree in economics at the University of Texas, and his master’s in healthcare administration from Trinity University, he went to work in the Operational Improvement Department of a five-hospital health system in San Antonio, Texas. From 2012 to 2016, while in the role of improvement consultant, he had the opportunity to work for and mentor under former executives from a Toyota plant in Kentucky. These experts taught him the fundamentals of problem solving, daily management, strategy deployment and leadership development. He also earned a Lean Six Sigma Black Belt, which would increase his knowledge of improvement methods and how to leverage statistical analysis tools in improvement work. Hurley joined Stanford Healthcare in 2016 as a Senior Consultant, where he had the opportunity to hone his improvement skills. He practiced improvement in various healthcare settings while studying how to create environments where improvement can occur. In February of 2020, he accepted the opportunity to assume a leadership role on the Improvement Team.


Trisha O’Moore-Sullivan, MD

Director of Medical and Chronic Diseases, Mater Health, Brisbane, Australia

Trisha is an endocrinologist and the Director of Medical and Chronic Disease Services at Mater Health. She was formerly the Director of Endocrinology at the Mater Hospital Brisbane (2011-2016) and also the Director of the Mater Young Adult Health Centre Brisbane (2015-2019).Trisha was the Co-Chair of the Statewide Diabetes Clinical Network (2012-2016) and Chair of the SDCN Type 1 Diabetes Working Group (2012-2017) and during this time championed the statewide implementation of the DKA pathway and Insulin Dose Adjustment Guidelines for Health Practitioners. She joined the Executive of the Queensland Clinical Senate in February 2017 and recently completed her term. During her time on the QCS she was the Clinical Lead for the Clinical and Operational Reference Group for the Statewide Bariatric Surgery Initiative – an innovative model of service delivery. Trisha is also involved in teaching, training and research with a particular interest in obesity and diabetes. Trisha has a particular interest in local and system-wide improvement with a focus on quality and safety initiatives and patient centered outcomes and she enjoys participating in multidisciplinary teams exploring and solving problems that matter to patients and staff at the front line. She has a passion for improving patient flow.


Kimberly Eng

COO at Lynn Community Health Center, Massachusetts

Kimberly is the Chief Operating Officer at Lynn Community Health Center, a non-profit community health center recognized as a leader in developing new initiatives that result in high-impact, low cost healthcare. Kimberly is a trained industrial engineer and has worked in a number of industries including healthcare, manufacturing and construction design.  She participated as an early pioneer of lean in healthcare for a large complex healthcare organization, Beth Israel Deaconess Medical Center, a major teaching affiliate of Harvard Medical School.

Over the last ten years, Kimberly has led numerous continuous improvement initiatives in order to improve patient access, quality, and cost.  As part of the spread of lean philosophy, Kimberly has co-facilitated the development and delivery of lean training for senior leaders and provided coaching support and technical expertise post-training in the U.S., Australia and Egypt.