Invited Speakers

We have now secured an outstanding group of invited speakers for this year’s virtual event including:

Courtney Vose, DNP, MBA,RN

Vice President and Chief Nursing Officer of Nursing and Patient Care Services at New York-Presbyterian (NYP)/Columbia University Medical Center, NYP/Allen, and the NYP/Ambulatory Care Network

Courtney also holds the title of Clinical Instructor at the Columbia University School of Nursing. She received her Bachelor of Science in Nursing from Indiana University of Pennsylvania. She received her Master of Science in Nursing and became a Certified Registered Nurse Practitioner at Temple University. She has successfully completed the Penn State University Leadership Course and the Wharton Nursing Leaders Program at the University of Pennsylvania. She achieved her Master of Business Administration at DeSales University where she also obtained her Doctor of Nursing Practice in Execuitve Leadership in June 2016.

She is an active member in the Sigma Theta Tau International Honor Society of Nursing and Delta Mu Delta International Honor Society in Business Administration. She is the President Ex-officio and the past Treasurer to the Pennsylvania Eastern Regional Organization of Nurse Leaders, and she completed a two year term on the Board of Directors to the Pennsylvania Organization of Nurse Leaders.  She has recently served as the co-chair for the Education Committee for the New York Organization of Nurse Executives and Leaders, where she also served Ex-officio on their Board of Directors. She was recently elected to the Capital Blue Cross Board of Directors. She serves as a leadership and research preceptor to nurses at numerous universities including New York University and Columbia University. She has advanced nursing practice through numerous publications, oral and poster presentations at regional and national meetings.

Craig T. Albanese, MD, MBA

Senior Vice President and Chief Operating Officer, New York-Presbyterian/Morgan Stanley Children’s Hospital and Sloane Hospital for Women, and the Chief Clinical Integration Officer for the 10 Hospital NYP Enterprise. 

Dr. Albanese is responsible for overseeing all operations and managing the strategic direction of the children’s and women’s hospital. In addition, he oversees the clinical integration of all adult and pediatric service lines across the NYP enterprise, with the aim of assuring timely, high quality patient-centric and cost effective NYP brand of care. Prior to his position at New York Presbyterian (NYP), he spent 14 years at Stanford Children’s Health, most recently serving as the Vice President of Quality and Performance Improvement. He also served as the John A. and Cynthia Fry Gunn Director of Pediatric Surgical Services at Lucile Packard Children’s Hospital and was a Professor of Surgery, Pediatrics, and Obstetrics and Gynecology at Stanford University Medical Center. Prior to this, Dr. Albanese held faculty appointments and leadership roles at the Children’s Hospital of Pittsburgh and the University of California, San Francisco. After receiving his medical degree from SUNY Health Science Center in Brooklyn, Dr. Albanese was a resident and chief resident in general surgery at Mount Sinai Medical Center. He then completed pediatric general surgery and critical care research fellowships at Children’s Hospital of Pittsburgh.

Dr. Albanese also holds a Master’s in Business Administration from the Leavey School of Business at Santa Clara University. He has published more than 160 peer reviewed articles, was an NIH-funded investigator and the program director for Stanford’s pediatric general surgery fellowship. An expert in management and improvement science and operations, he published a book on improvement science in health care entitled, “Advanced Lean in Healthcare. His recent work at NYP has been aimed at implementing a daily management system across NYP’s 10 hospitals. Dr. Albanese is also the executive sponsor for Graduate Medical Education at NYP, the nation’s largest single site training program.

Jennifer Aaker, MD

General Atlantic Professor at Stanford Graduate School of Business

A behavioral scientist and author, Dr. Aaker is a leading expert on how purpose and meaning shape the choices individuals make, how money and time can be used in ways that cultivate long-lasting happiness and how technology can positively impact human well-being. She is widely published in leading scientific journals and her work has been featured in The Economist, The New York Times, The Wall Street Journal, The Atlantic and Science.

Dr. Aaker is a highly sought-after speaker on the application of behavioral science to help companies and leaders positively impact human well-being through technology, business practices, story and purpose-driven leadership. At Stanford, she teaches classes including Designing AI to Cultivate Human Well-BeingRethinking PurposeA New Type of LeaderVR/AR: Scaling Empathy in an Immersive WorldPower of Story, and Humor: Serious Business.

Dr Aaker completed her PhD degrees at Stanford University and holds a BA from UC Berkeley. More personally, she is an early adopter of the trailblazing “family sabbatical” practice, by which she “moves” her family to far-flung locations in an effort to teach her kids to be citizens of the world. They have yet to express enthusiasm about this practice but almost certainly will before she dies. In terms of personal accomplishments, she counts winning a dance-off in the early 1980’s among her most impressive feats; and her abbreviated cooking skills have earned her family Doordash Platinum status.

Anne-Marie Keown, RN

Chief Operating Officer and Director of Service Improvement, Ireland East Hospital Group, Ireland

This role involves Implementing an organization-wide Lean management system and culture, empowering providers and staff in continuous daily improvement to deliver the highest levels of provider and patient satisfaction. An experienced clinician and health executive with a track record of delivering large scale improvement, Anne-Marie has worked in the United Kingdom, Canada, the Middle East and Ireland where she has successfully managed several national change programmes, including the National Acute Medicine Programme, the National Early Warning Score and the Irish Hospital Redesign Programme.

These programmes have achieved notable change in system performance, clinical outcomes, improved patient and staff experience and return on investment.

Anne-Marie is a passionate Lean Leader with a special interest in improving the care of frail older people, optimizing ambulatory care models and clinical leadership for continuous improvement.

Professor Edgar Schein

Professor Emeritus at the MIT Sloan School of Management

Acclaimed author of the coaching texts Helping and Humble Inquiry. Professor Schein continues to consult with various local and international organizations on a variety of organizational culture and career development issues, with special emphasis on safety and quality on healthcare.

John Shook

Chairman Lean Global Network; Senior Advisor, Lean Enterprise Institute

John learned about lean management while working for Toyota for 11 years in Japan and the U.S., helping it transfer production, engineering and management systems from Japan to NUMMI and other operations around the world. While at Toyota’s headquarters, he became the company’s first American kacho (manager) in Japan. In the U.S., John joined Toyota’s North American engineering, research and development centre in Ann Arbor, Michigan as General Manager of Administration and Planning. His last position with Toyota was as Senior American Manager with the Toyota Supplier Support Centre in Lexington, Kentucky, assisting North American companies adopt the Toyota Production System. John co-authored Learning to See, the book that introduced the world to value-stream mapping. He also co-authored Kaizen Express, a bi-lingual manual of the essential concepts and tools of the Toyota Production System and with Managing to Learn, John revealed the deeper workings of the A3 management process that is at the heart of Toyota’s management and leadership. John has attended the conference for the past four years and each year discussed the social versus technical side of this management system with Professor Schein. This dialogue has made a great contribution to gaining a deeper understanding of the approach

Olga Farré Lladó, MD

Medical Director, Consorci Sanitari de l’Alt Penedès i Garraf. Àmbit Garraf, Barcelona

Olga is an Intensive Care specialist at the Bellvitge University Hospital from the University of Barcelona. She holds a Masters in Hospital Management and Health Services from the University of Barcelona with a postgraduate in Advances in Clinical Management from the University of Manresa in Catalonia. Olga is a Lean believer. 

She developed her professional career in the field of ICU, first in Bellvitge University Hospital and later in CAPIO University Hospital in Sant Cugat del Vallés  and in Parc Sanitari Sant Joan de Déu in Barcelona. Olga currently holds the position of Head of the Intensive Care Unit and the Emergency Department. Here, Olga learned the Lean Methodology through the Quality Department.  She has participated in many improvement projects within the organization using Lean Methodology.

Kiame Mahaniah, MD

CEO of Lynn Community Health Center, Massachusetts

Kiame was born in Philadelphia, PA, but grew up in the Democratic Republic of Congo and Geneva, Switzerland, before returning to the United States at age 19. He attended Haverford College and received his degree in Political Economy of the Third World, taking a special interest in the transformation of agrarian/traditional society into modern economies. He went to Jefferson Medical School in Philadelphia, PA and completed his residency at St. Margaret Memorial Hospital. His overarching interest in medicine is the pursuit of social justice and the interaction, communication, and complexity of doctor/patient relationships.

Kimberly Eng

COO at Lynn Community Health Center, Massachusetts

Kimberly is the Chief Operating Officer at Lynn Community Health Center, a non-profit community health center recognized as a leader in developing new initiatives that result in high-impact, low cost healthcare. Kimberly is a trained industrial engineer and has worked in a number of industries including healthcare, manufacturing and construction design.  She participated as an early pioneer of lean in healthcare for a large complex healthcare organization, Beth Israel Deaconess Medical Center, a major teaching affiliate of Harvard Medical School.

Over the last ten years, Kimberly has led numerous continuous improvement initiatives in order to improve patient access, quality, and cost.  As part of the spread of lean philosophy, Kimberly has co-facilitated the development and delivery of lean training for senior leaders and provided coaching support and technical expertise post-training in the U.S., Australia and Egypt.